It's an unfortunate fact that the printing industry as a whole is steering away from personalized support. The majority of printers, especially those found online, have adopted an automated, self-service business model in an effort to cut costs…often at the expense of the customer.
This is NOT how Formax operates.
Sure, we can save you money on most of your printing needs. Sure, we can provide the quality printing you need and expect. But we also provide a REAL LIVE PERSON dedicated to offering you support and guidance at every step.
We believe, and most of our clients agree, that automated processes are beneficial. But, there are times when you need to speak to a real person. Maybe you have a question…maybe you need some clarification…maybe you need help solving a problem.
Yes, you could probably scour the Internet for the information you need, but wouldn't it be quicker and easier to just call or email your dedicated Formax support person for help?
Personal, one-on-one service is not outdated or unnecessary. Nor is it a service that can be replaced with instructions or verbiage on a website, as many printers do today.
At Formax, we have always offered personalized service because it is necessary to guarantee you receive the print experience you want, expect and deserve. To be frank, you're just not going to find that with most online printers.
If you see value in having a printer that is available to help and guide you throughout the entire print process, do not hesitate to contact us. As always, we look forward to working with you!